SPEAK TO SURE
Need help with a vehicle?
Have the vehicle registration or fleet number, depot and a short description of the issue ready.
Call 01949 836 990
CUSTOMER SUPPORT
Keep your operation
moving.
Help with faults, access and your installed systems.
SYSTEM ACCESS
Sure Insight VMS access
Use the login address provided for your organisation. If you cannot find it, or need help with access, contact your SURE account team.
Ask for access helpPLAN A SERVICE
Installation & maintenance
Arrange a conversation about an upgrade, a new vehicle or support for your existing equipment.
Explore engineering supportHelp us understand the issue
- Vehicle and depot
- Registration or fleet number, location and a contact for access.
- System
- The affected camera, recorder, router or display, and model details if known.
- What happened
- Describe the symptom, when it started and whether one or several vehicles are affected.
- Useful evidence
- Have relevant fault messages and photos ready to share with the team. Do not include passwords.
BEFORE YOU CONTACT US
A little detail helps us help you.
Gather the observations below when it is safe to do so. Leave dismantling, wiring changes and system resets to your authorised engineering team.
No image on a display
When the vehicle is safely parked, note whether the display is blank, shows a message or shows only one missing camera. Record which screen or view is affected and whether it changes with the normal vehicle operating state.
Footage cannot be found
Note the vehicle, the date and approximate time of the event, and which camera view you need. Ask your authorised team to preserve relevant footage promptly through your agreed incident process.
Passenger Wi-Fi will not connect
Record the vehicle, location and approximate time. Note whether the passenger network appears, whether a login page opens, and whether one or several devices are affected. Do not change router or SIM settings.
Sure Insight VMS access
Use your organisation’s supplied login address. Note the exact error message, time, device and browser. Contact your authorised account contact for access changes; never send a password.
A driver aid is not working
Record the vehicle and the warning or display symptom when safely parked. Follow your operator’s defect-reporting process and seek advice from your fleet team before returning the vehicle to service.